Procedures for receiving and handling complaints and inquiries:

> Your data provided below will be received after submitting the form and the customer will be notified of receiving the message via e-mail.

> It is processed within a maximum of one to three working days.

> You will be re-communicated in case of need through the means of communication mentioned below via call, text messages, instant messaging applications, or e-mail.

> The complaint is closed after it has been processed and an email is sent to notify the customer.