“Al-Majed 4 Oud”offers a variety of payment methods(based on availability) to pay securely for your purchases, these include:
Yes, We do offer “COD” for all our customers, where you can choose the payment method as “Cash on Delivery” at the time of checkout if you are not confident about making an online payment, for more details you can visit our“Payment Policy”
Yes, We do offer “Free Shipping” on all orders equal or more than 199 SAR, for more details you can visit our“Shipping Policy”
Yes, We do provide an exclusive discount of Flat 10% OFF on your first purchase(Subjected to the availability of offer), where at the time of checkout you can click on “Do you have any promo code ?” then you can choose the coupon code which would be applicable for your first purchase. You can only redeem one coupon at a time along with “Free Shipping” if your order fulfill the criteria of it.
We accepts online payments through all types of Credit/Debit card(Visa,Maestro, Mada), which are issued by banks in “Kingdom of Saudi Arabia”.
Choose Payment Method > Credit/Debit Card > Fill details:
Once you make the payment successfully you will receive an order confirmation notification on your mobile devices & also bank notification about the deduction of money, we offer a seamless online payments experience to our customers, where you don’t need to redirect towards your bank gateway, we offer In-App payments which makes your experience easy & smooth.
If you face any difficulty while making an online payment then kindly “Submit your query”,Our customer care team will respond on your ticket within 24-48 hours.
Yes, you can make credit card payments through “www.almajed4oud.com” in your mobile browser . As our hosted payment gateway provider(Payfort) uses 256-bit encryption technology to protect your card information while securely transmitting it to the secure and trusted payment gateways managed by leading banks.
Your online transaction on Al-Majed 4 Oud is 100% secure with the highest levels of transaction security currently available on the Internet.Our hosted payment gateway service provider “Payfort” uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.All credit card and debit card payments on Al-Majed 4 Oud are processed through secure and trusted payment gateways managed by leading banks in Saudi Arabia.
“Al-Majed 4 Oud” realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners (Pay-fort / STC Pay ) monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.
Our trusted payment service provider use all the measure to protect our customers from any fraudulent activity:
Yes, We do accepts the payment through “STC Pay”, where you have to choose the payment method as “STC Pay” at the time of checkout to complete your purchase.
If you are uncomfortable in making an online payment then you can opt “Cash on Delivery” payment method.
This payment method allows you to pay your order amount at the time of actual delivery of your order at your doorstep.
All you have to do is, select payment method “COD” during your checkout.
To know more about our cancellation policy then kindly visit “Cancellation Policy”
We do not charge any cancellation fee, If in case you request to cancel an order
Currently we are not offering any cancellation activity from customer’s account section, but if you wish to cancel an order then you can contact our customer care team & request for the same.If your order has been shipped & out for delivery then kindly do not accept the delivery of order, once we found that order has been rejected from your side then we will refund the amount into your bank account(Applicable only for Prepaid orders), the amount refunded may take up to 14 business to be reflect into your bank account.You can check the status of your order in “My Order” section.
A cancellation charge may apply for the orders made through an online payment method & has been shipped from our end, so kindly visit our “Cancellation Policy”
We refund the total invoice amount without any deduction.
If your is not shipped from our side & you have requested for a cancellation then contact our customer care team, they will raise a request of refund with our finance team & will process your refund. (Kindly note: Refund process may take up to 14 business days to reflect the amount into your bank account)
If your order has been shipped & rejected from your side during the delivery, then we will receive a confirmation on the same from our delivery partner, after that our customer care team will escalate it to the finance team for the process of refunding your order amount.
We will also update the status of your order into our system & the same will reflect into your “My Order” section.
In case of cancellation requested before shipping of your then we will process your refund within 2-6 business days & amount may reflect into your business account up to 14 business days.
In case of cancellation requested after shipping of your order then we will wait till we received the shipment confirmation from our shipping service provider as shipment has been “Rejected by the customer”, once we received the confirmation then we will process your refund within 2-6 business days.
The timeline for refund process shall be applicable for a “Dispatched Order” from the day we received confirmation from our shipping service provider.
Returns will not be acceptable under the following conditions:
To know more on return & refund visit our “Return & Refund Policy”
You are eligible for the returns in following case:
In all of the above cases, you can raise a return/replacement & refund request within 7 business days of receiving the order.
Kindly Note:Al-Majed 4 Oud has right to reject your return request any time, if we found that your request does not fulfill all the criteria required for return & replacement.
Once your request is received, We will be responsible to pick the item from your side & arrange the reverse pick up through our logistics service provider.We will initiate the process of replacement/refund only if the products are received by us in original packaging with their seals, labels and bar codes intact.
If there is a case of replacement then It will depend upon stock availability of the requested product.If we found the requested product is out of stock then we will process the full amount as refund for the unavailable product or you can ask for any alternative product of the same amount against that replacement.
You can raise a replacement/refund request only within 7 days after the delivery of your order, where your items must fulfill the eligibility criteria for return/replacement.
We prepare your shipment with a rigorous quality check before it leaves our warehouse, but still if you found items missing with your shipping then within 6 hours after the delivery of your order, you have to contact our customer care to discuss your issue & get the resolution for the missing, where we can either reship the missing item or refund the amount.
You can check the status of return through “My return”,still if you do not see any update then you can contact us by clicking on “Contact us” call to action button available on home page footer section, where you will find various option to contact us like (What’sat’s App/Chat/Submit your Query)
Once we received the products return to our warehouse then we will start the process of refund which may take up to the 2-6 business days & refunded amount may take up to 14 business days to be credited into your bank account.
Yes you can raise a partial return request with us if you found only specific items required for return/replacement/refund & rest of the items are in good condition of use.
To raise your request you have to visit “My Order” Section & click on “want to return”, Kindly make sure that your order must fulfill the eligibility criteria of return mentioned in the reason listed on “RMA Form”.
We will refund the amount as per the resolution requested from your side, currently we have following resolution for refund:
Kindly Note: If you choose to accept refund as “Store Credit/Gift Card/Coupon Code” then it will not take more than 24 to 72 hours once we received & verify all the details of returned shipment,While If you have requested for the bank transfer (Applicable for Cash on Delivery Orders) or Into your Credit/Debit card through which you have made your actual payment.
We offer you a flawless experience of creating an account on “Al-Majed 4 Oud”, Where we only required Mobile Number, Email, Name, Gender & Password for your account recoveries.
Steps to Sign up for a new account:
You can easily login through your registered mobile number, Where you have enter your mobile number which was registered during the Sign up process, we will send an OTP on the same to verify it & retrieve all your account information.
Signing up on “Al-Majed 4 Oud” will give you substantial benefits & superior experience while shopping, You Can:
We offer you a shopping on the go account registration/sign up with your purchase, where minimal details shall be required to create an account to serve you better in the future.
You can place your order in a few simple steps:
Kindly Note:In case of “Cash On Delivery” you have to verify the OTP received on your mobile number mentioned inside the Shipping address to verify the mobile number authenticity for delivery purposes, If you have any queries or concern related to placing an order on “Al-Majed 4 Oud then kindly "Submit Your Query"
Unfortunately, You can not add or remove any product within your existing order, you can request for any changes required only for mobile number & address field, for these changes you can communicate with our customer care team through various mode of communications like Live Chat/Call/E-mail/What’s App.
Yes you can add as much as products in your shopping cart for purchase, but for one product you are only allowed to add 10 quantities, we suggest you to add as much as product to you shopping cart to save your shipping charges.
Once you placed your with us then you will see a confirmation page with Order ID mentioned, In addition you will received confirmation on your number which you put in the address field.
Yes, You can leave items in your shopping cart, however the price and availability of these products will be reflected on the real time basis, hence there could be a probability that the product may get sold out or the offer on the product may expire from the time you added it to your shopping bag.
Unfortunately, you can not order any out of stock product, as products listed as “Out of Stock” are not available for sale, We can send you the notification for the future availability of the product in the future, If you select “Notify me” option succesfully.
To opt for “Notify Me” for “Out of Stock” product, Do the following:
No, There are no hidden charges/taxes like VAT, all the products prices listed on the website are inclusive of all the taxes.
Currently, We are not shipping internationally but in the future we will start shipping to the GCC regions (Kuwait, Bahrain, UAE, Oman, Qatar, Saudi Arabia)
Shipping fee is applicable in case if your order value is below 199 SAR then we will charge a shipping fee on your order according to the payment method used.
Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.Once they pass through the final round of quality check, they are packed and handed over to our trusted shipping service provider.Our delivery partners then bring the shipment to you at the earliest. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve to resolve the issue. If you face any issue with our trusted delivery partner then kindly contact us any time.
We package wrap our our products with air filled bubble then we put them in the boxes safely, we put fragile items stickers on to let our delivery partner know that we are selling glass bottle products .We pride ourselves on the quality of our packaging. Till date, we have received minimal complaints about damaged products due to our packaging.
Al-Majed 4 oud is shipping their products across the “King of Saudi Arabia”, where in some remote areas our delivery partner may ask you to collect the shipment from their nearest delivery branch.
Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order. Also you can track your order by visiting “My Account > My Order > Track Order”. The track button will get activated once the order is shipped. Sometimes, courier takes upto 12 hours to activate the link, so kindly try after the mentioned period.You can either track through the link shared with you over E-mail/SMS.
We dispatch most orders within 1-3 business days (i.e. excluding Friday,Saturday and public holidays).Though, we keep 99% of our catalogue in our inventory, but sometimes due to over demand or unexpected number of orders our products got out of stock & it take 2-3 days to refill those products While we are trying our best to avoid this situation, these products might delay your order. If you are ordering our products from a Mega Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 5 days of order date